Neat support

A little help.
Whenever you need it.

A question about your cabinet, a sign-in problem, or something that isn’t working? Get in touch.

Contact support

Email support@drinkne.at. We aim to reply within a few business days.

For a bug report, please include:

What you were trying to do, what happened, and what you expected.
The steps that reproduce the problem, if you know them.
Your iPhone model, iOS version, and Neat version or TestFlight build number.
Whether you were online or offline, and a screenshot if it helps explain the problem.

Include your Neat handle if the issue concerns your account. Please include a request ID if an error screen provides one. Leave out passwords, sign-in tokens, verification codes, and unrelated personal information. Check screenshots for private details before sending them.

Use the Apple or Google account you originally used with Neat. If your cabinet looks empty after signing in a different way, you may have opened a separate account.

With Apple’s Hide My Email, Neat receives a private-relay email address. A Google sign-in with a different address will not automatically connect to that account. Try your original sign-in method first, then contact support if you still need help.

Neat does not have its own password or password-reset flow. Problems accessing your Apple or Google account need to be resolved with that provider.

Delete your Neat account

Open Neat and go to You.
In the Account section, select Delete account.
Read the confirmation and confirm your request.

Deleting the app, signing out, or removing a sign-in connection alone does not delete your stored Neat data. You do not need to email support to start the in-app request.

The account is disabled when the deletion request succeeds. Scheduled cleanup removes personal account data and uploads within the 30-day deletion window. See Retention and account deletion for the scope and retained catalog information. If you cannot access your account or need help with a pending request, email privacy@drinkne.at.

Your privacy and data

For a copy of your information, a correction, consent withdrawal, or a privacy question, email privacy@drinkne.at. Include your Neat handle if you have one and explain what you need. We may ask for information to verify that the request relates to your account.

Profiles are public by default. To make yours private, open You → Account → Edit profile and change Who can see this to Private, then save. Read the Privacy Policy for details about visibility and your rights.

Report content or a safety concern

To flag an account or content that concerns you, use the report or block controls where available in your app version, or email support@drinkne.at with the handle, the content involved, and a short explanation. Include a screenshot only if it helps identify the issue.

For a suspected security problem or exposed personal information, email privacy@drinkne.at so we can investigate.

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